Privacy Policy
Last updated: June 21, 2026
At turtl.eberry, we make handmade crochet pieces with care — and we treat your personal information with the same care. This policy explains what we collect, why, and the choices you have. By using our store you agree to the practices described here.
Information We Collect
When you place an order, create an account, or contact us, we may collect:
- Your name, email address, phone number, and Instagram handle.
- Shipping and delivery address for your order.
- Order details, custom requests, colour/yarn choices, and gift notes.
- Messages you send us about an order or a custom piece.
We also collect limited technical information automatically — such as your device type and how you browse the store — to keep the site working well. Payments are processed by our payment partner; we do not store your full card details.
How We Use Your Information
- To make, pack, and deliver your order.
- To discuss custom requests and keep you updated on your order's progress.
- To respond to your questions and provide support.
- To send order and shipping notifications, and — only if you opt in — occasional updates.
- To improve our products, our store, and your experience.
Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us run the store — such as our shipping/courier services and payment processor — and only as far as needed to fulfil your order, or when required by law.
Cookies & Local Storage
We use cookies and your browser's local storage to keep you signed in and to remember things like your wishlist and recently viewed items. You can clear or block these in your browser settings, though some features may stop working.
Data Retention
We keep your information for as long as your account is active or as needed to provide our services, meet legal and accounting requirements, and resolve disputes.
Security
We take reasonable steps to protect your information. No method of transmission or storage is ever completely secure, but we work to keep your data safe.
Your Rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing messages at any time. Just reach out and we'll help.
Children's Privacy
Our store is not directed at children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. When we do, we'll revise the "Last updated" date above.
Contact Us
Questions about your privacy or this policy? The quickest way to reach us is on Instagram:
@turtl.eberry